How long before my departure should I get picked up?
When you reserve your ride. we will calculate a suggested pickup time based on your travel information. Pickup times are calculated from your specific location and take into account possible traffic delays– in other words, you won’t miss your event!
Can I book for someone else?
Yes. Please fill out the form as though you are the primary traveler. The name you fill in when you are booking should be the name of the primary traveler, along with their contact information.
Do I need to tip my driver?
We have built a suggested 20% gratuity for your driver into the booking feature. If you want to give your driver something other than 20%, you can simply type your preferred amount into the box and click on "update tip". If you would like to give a cash tip, you may select the "cash tip" option.
Will my driver help with my luggage?
Yes, our drivers are happy to meet you at the door and help you load your luggage into the car. They will not enter your house. If you require assistance to check-in at the airport, you may request it at an additional charge.
How do I cancel or change a reservation?
Just visit our change and cancellation page, fill out the form, and we'll confirm your change or cancellation once we process it. You can always call us at 804.543.0882 or email at [email protected]!
When you reserve your ride. we will calculate a suggested pickup time based on your travel information. Pickup times are calculated from your specific location and take into account possible traffic delays– in other words, you won’t miss your event!
Can I book for someone else?
Yes. Please fill out the form as though you are the primary traveler. The name you fill in when you are booking should be the name of the primary traveler, along with their contact information.
Do I need to tip my driver?
We have built a suggested 20% gratuity for your driver into the booking feature. If you want to give your driver something other than 20%, you can simply type your preferred amount into the box and click on "update tip". If you would like to give a cash tip, you may select the "cash tip" option.
Will my driver help with my luggage?
Yes, our drivers are happy to meet you at the door and help you load your luggage into the car. They will not enter your house. If you require assistance to check-in at the airport, you may request it at an additional charge.
How do I cancel or change a reservation?
Just visit our change and cancellation page, fill out the form, and we'll confirm your change or cancellation once we process it. You can always call us at 804.543.0882 or email at [email protected]!
